Privacy Policy

PRIVACY POLICY

YOUR PRIVACY RIGHTS

 
Littlekoala understands the importance of protecting your privacy and security. The following statement outlines our practices for collecting, using, disclosing and otherwise managing the personal information we collect from our customers and visitors to our website including our mobile website (the “Site”). By using this Site, you consent to the collection and use practices as outlined below. Your continued use of the Site following posting of changes to these terms will mean you accept these changes. If you have any questions regarding this statement, please contact us via phone at +852 6193 9279 or send us email here.
 

COLLECTION OF PERSONAL INFORMATION

 
Littlekoala, or a service provider acting on our behalf (“Service Provider”) collects personal information from you when you register for an account, place an order on our Site, participate in promotional activities on our Site, register for a loyalty program, or otherwise contact us with a comment, question or complaint. The personal information we collect may include your name, address, phone number, email address and, if you are our customer, credit and/or debit card numbers. Any additional personal information we may request from you during registration is optional. We may combine your personal information with information we collect or receive about you from other online and offline sources.
 

COLLECTION OF NON-PERSONAL INFORMATION

 
Littlekoala or its Service Providers collects Site visitor information to enhance your online shopping experience. We gather navigational information about where visitors go on our Site and information about the technical efficiencies of our Site and services, such as the time to connect to our Site, time to download pages and the number of times different pages are visited. This information helps us better understand our customers’ Site experience and improve the quality of visitors’ online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. Other non-personally identifiable information (such as domain type, browser version, service provider, IP address, and mobile device identifier) may be collected which will provide information regarding a visitor’s use of our Site (such as the time of a visitor’s last visit to a page on our Site).
 

USE OF COOKIES AND WEB BEACONS

 
Littlekoala or its Service Providers may place advertisements for our products and services and those of third parties on our Site and third-party sites. We may use cookies and other technologies, such as web beacons, pixel tags, or log files, to measure the effectiveness of our advertisements and to determine the display of content and advertising to you based on your interests both on our Site and on third-party sites where you may visit. To support this interest-based advertising solution, we, or our Service Providers, may use anonymous information about your visits to our Site and to other websites. The information collected and used by this process is anonymous and does not enable any third-party to identify you individually.
 

INFORMATION USE

 
Littlekoala, or its Service Providers, may use the information we collect from and about you for any of the following purposes: (1) to process your order and to contact you about your order as necessary; (2) to contact you with information about sales, promotions, and other special events; (3) to provide you with customized Site content, targeted offers, and advertising on the Site: (4) to review the usage and operations of our Site and services and to improve our Site content, products and services; (5) to address problems with the Site, our business or our products and services; and (6) as necessary to protect the security or integrity of the Site and our business. We use and disclose your debit/credit card information only to process payments and to prevent fraud.
 

INFORMATION SHARING

 
Littlekoala may disclose the information we collect from and about you as follows: (1) to our Service Providers, if the disclosure would enable them to perform a business, professional or technical support function for us; (2) as necessary if we believe there has been a violation of our rights or the rights of any third party; and (3) to respond to judicial process and to provide information to law enforcement agencies as required or permitted by law. We may share non-personally identifiable information about our Site users with third parties. In addition, your information may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider. In the unlikely event of an insolvency, bankruptcy, or receivership, your personal information may also be transferred as a business asset.
 

MOBILE WEBSITE

 
Littlekoala, or our Service Providers, may also collect, use, or disclose personal information and non-personal information from and about you on our mobile website including a mobile device identifier provided by your mobile device or wireless carrier, as applicable. Through our mobile website you may interact withLittlekoala as you would on our website including the ability to place an order, register for a loyalty program, or otherwise submit information.
 

ACCESS TO YOUR INFORMATION

 
To update yourLittlekoala.com.hk account information, please sign in, visit My Account and click on the “Personal Information” link.
 

CHILDREN’S INFORMATION

 
In accordance with the Children’s Online Privacy Protection Act of 1998, we do NOT solicit or knowingly collect any online information from children under the age of 13 without prior verifiable parental consent.
 

ONLINE SECURITY

 
We have implemented reasonable administrative, technical and physical safeguards designed to protect against the loss, misuse and alteration of the personal information under our control. For our website, we protect your online information by using industry standard Secure Socket Layer (SSL) Protocol encryption technologies to protect against information loss and Digital Signatures to ensure message authenticity. Please note that some versions of browsers and some firewalls do not permit communication through secure servers. For our mobile website, we protect your payment card information using encryption technology when you place an order.
 

CHANGES TO THIS POLICY

 
Any changes to our Privacy Policy will be immediately noted on the home page of www.littlekoala.com.hk with a link to the revised policy. Your continued use of the Site following posting of changes to these terms will mean you accept these changes. If we change the policy in any material way, we will provide appropriate online notice to you.
 

LINKS TO OTHER SITES

 
This Site contains links to other sites. These links to other sites take you outside our service, and the content, policies and practices of other sites are beyond our control. These links are provided solely for your convenience and information.Littlekoala is not responsible for the privacy practices or the content of such sites.
 

UNSUBSCRIBING

 
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