Return and Exchange

We have a tough quality control process and we ensure that you are 100% satisfied with your products. However if you do find a problem with your product, please follow the below procedure for a Return or Exchange:
 

WHERE RETURNS ARE ACCEPTED:

 

  • Purchases made online at www.secretive.hk can be returned through the mail.

  • We will gladly accept unwashed, unworn products, with original sales receipt, with original sales tag attached, and within 10 days of the original purchase date.

  • Unfortunately due to hygienic reason we will not accept returns of knickers.

  • All returns are subject to verification of original sale. We reserve the right to limit returns regardless of receipt.

  • Products may only be returned or exchanged in the country in which it was originally purchased.

  • Refunds are issued in the original form of payment.

  • No refunds are permitted on Sale items.

 

TO RETURN BY MAIL

  • Reach out to our customer service team on cs@secretive.com.hk to ask for a return address.

  • We advise selecting a recorded and insured mail service; we are not responsible for items that we do not receive.

  • Packages must be paid by you; COD deliveries will not be accepted.

  • Unfortunately, we cannot refund original or return shipping fees.

  • Refunds are only issued to the credit card used when the order was originally placed if within 5 days. After 5 days, you will receive a Gift Card that can be used online.

  • Please allow up to 2 weeks for your refund to post on your account once we receive the package.